Last updated: October 31, 2026
Viva Cryo LLC operates this website for the Viva Cryo studio at 121 W 27th St, Suite 304, 3rd Floor, New York, NY 10001. This policy describes information handled when you browse the website, make an inquiry or use its linked services.
Information you provide
The inquiry form asks for your name, phone number, email address, service interest and how you heard about us. You may add notes. It also records the contact-consent selection and the wording displayed with it. We use this information to handle and respond to your inquiry and maintain the related business record.
Booking, newsletter and other external forms may ask for additional information. Review the information and privacy notices shown by those services before submitting it.
Website and inquiry context
Our website and delivery services process request and device information needed to operate the site and handle inquiries. This can include the page or form used, referral and campaign information, browser information, network information and submission time. The website preserves first and most recent identifiable referral information so an inquiry can be associated with the visit that generated it. Cloudflare provides hosting, request security and the Turnstile anti-bot check used by the inquiry form.
Inquiry handling and service providers
PulpSense operates the website and central inquiry-handling systems for Viva Cryo. Submitted inquiries are saved to the business’s lead record and routed to the team through configured notifications, including Slack and email delivery. Relevant staff and service providers process that information to operate the website, respond to inquiries, support business reporting and address delivery or security problems.
The site also links to Mindbody booking, the existing newsletter service, maps, social platforms and video providers such as Vimeo and YouTube. Opening those services or playing their media can send information to the relevant provider. Their own privacy notices describe their processing. Providers may process information in countries other than your own.
Analytics, cookies and browser storage
The website uses browser storage for referral attribution. Google Analytics and Google Tag Manager are configured for website measurement; analytics tags load automatically when you visit the production website. Analytics can report page views, traffic sources and actions such as a booking-link click or a successfully delivered inquiry. A booking-link click does not establish a completed appointment.
You can use your browser settings to manage cookies and storage. Clearing browser storage can also clear saved attribution. Linked third-party services manage their own settings.
Business records, retention and security
Inquiry and related business records support follow-up, operations, reporting, security and applicable obligations. How long a record is kept depends on the type of record and the operational or legal reasons for keeping it; this policy does not set a single deletion period for all records. Access controls and service security measures protect the systems used to handle records, but no website or transmission method can guarantee complete security.
Questions and requests
For a privacy question, a correction to an inquiry or a request to exercise rights available under applicable law, contact Viva Cryo or call 917-809-0723. We will consider the request in light of the relevant records, verification needs and applicable requirements.
Updates and studio policies
We may update this policy as the website or its practices change. The date above identifies the current version. Read the Terms of Service, refunds and cancellations policy, screening protocol and treatment instructions for the information relevant to your visit.